New Mortgage Platform
Improvements Coming to Your Mortgage Experience
At Pacific NW Federal Credit Union, we are committed to continually improving the services we provide to our members. As part of that commitment, we will be implementing a new mortgage servicing platform in the coming months designed to enhance the overall mortgage experience.
What This Means for You
While the technology supporting your mortgage loan will be changing, one thing remains the same: Pacific NW Federal Credit Union will continue to service your mortgage! You will still work with the same trusted credit union team for your mortgage needs.
As part of this transition, some mortgage account information may be displayed differently in our systems and online banking. We are working carefully to ensure a smooth conversion and will provide clear instructions in advance of any changes affecting your mortgage.
What to Expect
Over the next few months, we will share details via multiple delivery channels, including by letters and email. You can always find the most up-to-date information on this webpage. Please be sure we have your current email address on file to receive communications. If you need to update your email or mailing address, please contact us.
Thank you for your continued trust in Pacific NW Federal Credit Union. We look forward to serving you with enhanced tools and technology while maintaining the personalized service you expect. Please reach out to 503-256-5858 with any questions or concerns.
