Coronavirus Resources

Plus How to Manage Your Money Remotely

Mar. 13, 2020

We’re here to help you manage your money and respond to COVID-19 concerns and hardships. Here’s how you can take care of your banking remotely, what to do if you need to visit a branch, and how we can help you financially through this time.

8 Ways to Manage Your Money Without Entering a Branch

1. Deposit a Check

Download our mobile app so you can manage your money and deposit checks from anywhere using the camera on your phone, tablet or Kindle.

2. Transfer Money

Move money between your accounts with online banking or our app.

3. Pay Bills

You can always pay bills and make loan payments with our app, or try Pay-by-Phone to make a loan payment over the phone.

4. Apply for a Loan

Get the loan funding you need without leaving the house. Apply online or with our mobile app.

5. Talk to Us

Text or call us at 503-256-5858 (or chat with us by clicking the orange button in the bottom right corner of our site) Monday-Friday from 8am-8pm, and Saturday from 10am-2pm. And for quick access to information, you can use our text keywords:

  • App: Text “App” to 503-256-5858 for a link to download our mobile app.
  • CardValet: Text “CardValet” to 503-256-5858 for a link to download our credit card alerts service.
  • Rates: Text “Rates” to 503-256-5858 for the latest loan and account rates.

6. Deposit or Withdraw (a safe amount of) Cash at ATMs

You have access to 30,000 free ATMs available nationwide through the CO-OP network. However, don’t withdraw more cash than you need. Yes, these are scary times, but that doesn’t mean you should drain your account. Here is a CNN article that was recently published on why you should not take a lot of cash out of your credit union or bank. 

To sum it up, withdrawing extra cash is a bad idea right now for many reasons:

  • Carrying around a lot of cash makes you vulnerable. As a reminder and to reassure peace of mind, your accounts are fully insured by the NCUSIF up to $250,000. There is no risk to keeping money in your account, but there are countless risks to holding cash.
  • Cash is not needed at most places now. With so many other ways to make purchases and transfer money to others, there is no reason to carry large amounts of cash.
  • You are more likely to spend money on unnecessary items if you have excess cash in your pocket. 
  • Cash is dirty! The CDC recommends always washing hands thoroughly after handling cash, because you never know where it’s been. 

There are a lot of things to worry about these days, but the safety of your money at PNWFCU isn’t one of them. See below for better options for making purchases and sending money to others.  

7. Set Up Contactless Payment

Now might be a good time to set up a digital wallet. With Apple Pay, Google Pay or Samsung Pay, you can pay with your mobile device and limit contact at the checkout stand.

8. Use Zelle®

Quickly and easily send money to friends and family with Zelle®1. Available within our mobile app. Click here to learn more about Zelle®.

1 Must have a bank account in the U.S. to use Zelle.
2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

Zelle and Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

If You Do Visit a Branch…

As of 3/24, all of our branch lobbies are temporarily closed. Our drive-up at Erin Way is open 9am – 5pm Mon – Fri. Our drive-up at Hood River is open 10am – 6pm Mon – Fri and 10am – 4pm Saturday. We are asking members to follow these guidelines:

  • Please do not wear a mask in a branch, and do not come to a branch if you’re sick.
  • Consider using the drive-up option at Erin Way or Hood River to limit contact.
  • Please understand that we are skipping the handshakes for now.
  • Keep in mind that we have fewer employees in branches, so lines and wait times may increase.
  • News is changing quickly and branch hours could change. Check our home page or Facebook page for the latest updates about branch closures.

Beware of Coronavirus Scams

Scammers are taking advantage of COVID-19 fears. Watch out for emails, texts, posts or ads offering vaccines, products or medical tips in exchange for your information, money or clicks. Check donation requests carefully to make sure they’re from legitimate charities.

You can find more suggestions on the FTC’s website.

Extra Help for Hard Times

With kids staying home from school and families facing extra expenses, loss of income or increased health care needs, it could be especially hard to pay the bills right now.

  • Our Skip-a-Pay program allows you to skip your eligible loan payment(s), with no fee. Apply for up to 2 months of skip-a-payment on any loan except business and real estate loans.
  • You might qualify for new loan terms or postponement of your real estate payments. Start your loan relief application here to apply for real estate assistance.
  • Don’t want to come into the branch to make a payment? You can use Pay-by-Phone to make the payment over the phone, with no fee.  Refer to our Payment Center for other options. 

Resources for Consumers and Businesses

Oregon Coronavirus Hotline: call 211 from a cell phone, or 503-222-5555 from a landline, or text your zip code to 898211, or email help@211info.org

Washington Coronavirus Hotline: 800-525-0127, then press #