COVID-19 Updates

COVID-19 Updates

Branch Hours & Information:

  • Erin Way: Drive-up only, 9am – 5pm Monday – Friday
  • BPA/911: Closed
  • Ross: Closed
  • Effective 5/18, Hood River branch: Lobby and Drive-up 10am – 6pm Monday – Friday | Saturday Drive-up only 10am – 4pm.
    Please practice safe social distancing when visiting our branch. We encourage members to wear a mask whenever possible. Please do not come to a lobby if you are sick or have a fever.

Loan and membership applications and servicing are available through our remote channels. Apply online, through our app, by chat or by phone at 503-256-5858.

Text COVID to 503-256-5858 for updated branch hours and information.  

We’re here to help you manage your money and respond to COVID-19 concerns and hardships. Here’s how you can take care of your banking remotely, avoid scams, and get financial relief if you now have a loss of income.

How to Manage Your Money RemotelyOpened EntryClosed Entry

There are lots of ways to take care of your banking without entering a branch. Use our mobile app to deposit checks, make transfers, send money and apply for loans. You can also use online banking or contact us by phone or chat to manage your accounts.

Learn more about your remote banking options here. We hope you’ll start using these options right away, to help us maintain social distancing and ensure you have access to your funds even as branch availability changes.

Federal Stimulus ChecksOpened EntryClosed Entry

The IRS has started sending economic stimulus checks. Visit the IRS website to check your payment status, find out if you’re getting direct deposit or a paper check, and possibly sign up for the direct deposit option.  

If you were exempt from filing taxes in 2018 and 2019, you may still qualify for a check. Get help for non-filers here.

Wondering when to expect your stimulus check? See this Forbes article for a timeline and read the FAQs on the IRS site. Don’t forget to set up a Large Deposit alert in online banking so you get notified when the deposit comes in. Click on Additional/Mobile Services > Text Banking & Alerts > Add an Alert to set it up.

Also, be sure to watch out for stimulus check scams, described below.

Beware of Coronavirus ScamsOpened EntryClosed Entry

Scammers are now looking for ways to take advantage of unsuspecting victims who are expecting their stimulus check. The Federal Trade Commission (FTC) recently warned consumers that the government will never ask you to pay money upfront to receive the checks, or call you to ask for personal information like your Social Security number or bank account number, all of which are typically scams. Don’t give credit card or other personal information to anyone over the phone.

You will either receive a direct deposit, or a check in the mail. The government will not send you the payment via Venmo or another app. Direct deposits are more secure than paper checks, so if you are waiting for a check, be vigilant about checking your mailbox.

There have also been reports of unemployment scams. If you’re filing for state unemployment or any government assistance, do not share your personal information with someone who calls you. Remember most organizations will not call you to ask for personal information. 

The FTC also released an alert to watch out for emails, texts, posts or ads offering vaccines, products or medical tips in exchange for your information, money or clicks. Check donation requests carefully to make sure they’re from legitimate charities. Click here for more information and tips to avoid becoming a victim of a scam.

You can find more suggestions on the FTC’s website.

Financial Relief for PNWFCU MembersOpened EntryClosed Entry

With kids staying home from school and families facing extra expenses, loss of income or increased health care needs, it could be especially hard to pay the bills right now.

  • Our Skip-a-Pay program allows you to skip your eligible loan payment(s), with no fee. Apply for up to 2 months of skip-a-payment on any loan except business and real estate loans. Check your GAP policy or other credit protection agreements before you skip the payment to be sure you are aware of any impact on coverage.  
  • You might qualify for new loan terms or postponement of your real estate payments. Contact us to see if you qualify for real estate assistance.
  • You can use Pay-by-Phone to make a loan payment over the phone, with no fee. Refer to our Payment Center for other options.
  • We are waiving the early withdrawal penalties on certificates if you need access to your savings. 
  • We will not charge members for a stop payment on an IRS Direct Debit Installment Agreement between April 1 and July 15, 2020. Note that if payments are stopped, in order to avoid possible default of the agreement once the IRS suspension period expires on July 15, 2020, taxpayers must inform us to allow the debits to resume at least two weeks before their next payment is due.
  • We have a furlough or layoff loan available: 
    • Membership requirement of 90 days prior to being eligible
    • Available to self-employed member, providing they are paid wages through the business and can document with pay stub or bank statement
    • Maximum loan amount – one month of net pay
    • Terms
      • 3.75% rate
      • 60-days to first payment
      • Minimum $100 payment
      • 12-month max length
    • Select “Personal Loan” on the online application, then in the purpose select “other” then enter “Furlough_Layoff”,  or call us at 503-256-5858 for more information.

SBA Paycheck Protection Program Opened EntryClosed Entry

SBA Paycheck Protection Program

PPP resumes Monday, April 27. We are taking applications from existing members now.

Please complete the following application as soon as possible if you would like to be considered for a PPP loan and email the completed application with required documents to us. We will review documents submitted for compliance with the program’s requirements. Should further documentation beyond what you submit be needed, we will contact you as quickly as possible. Incomplete applications will not be accepted.  The maximum loan amount is $350,000.

  • The application form can be found here.
  • The checklist for supporting documents can be found here.

Also include:

  1. Date business established
  2. Type of business, industry or work performed

Please email the application and supporting documents here.

More information on the program, its allowances and requirements, can be found here.

Additional Resources for Businesses and Consumers

Oregon Coronavirus Hotline: call 211 from a cell phone, or 503-222-5555 from a landline, or text your zip code to 898211, or email

Washington Coronavirus Hotline: 800-525-0127, then press #